Policies
90-Day Return Policy
We offer a 90-day return policy from delivery date for any reason, including personal preference, size regret, or style changes.
How Returns Work
- Return shipping: We provide prepaid return label
- Restocking fee: 10% of product price per item
- Return shipping cost: Deducted from your refund
- Condition: Item must be in original condition
- Packaging: Secure packaging required (original preferred)
Easy Return Process
- Contact [email protected] within 90 days
- Provide order number and reason for return
- Receive return authorization number and prepaid shipping label
- Package securely and attach the provided label
- Drop off at designated shipping location
- Refund processed within 5-7 days after we receive the item
Refund Calculation
Your refund = Product price – 10% restocking fee – return shipping cost
Exact shipping costs depend on your location and package size.
Items We Cannot Accept for Returns
- Items damaged by customer misuse
- Items exposed to direct sunlight, moisture, extreme temperatures
- Items with custom modifications
- Items returned after 90 days (except for our 1-year quality guarantee)
90-Day Exchange Window
You must contact us within 90 days of delivery at [email protected] with your order number and exchange request.
Exchange Options
- Different artwork (same or different size)
- Different size of same artwork
Easy Exchange Process
- Contact [email protected] within 90 days
- Specify what you want to exchange to
- Receive exchange authorization and prepaid return label
- Package original item securely and attach provided label
- Drop off at designated shipping location
- New item ships immediately after we receive your return
Exchange Costs
- Processing fee: 10% of original product price
- Return shipping: We provide label, cost deducted from any refund due
- New item shipping: Cost calculated and charged separately
- Price difference: If new item costs more, you pay the difference
Delivery Times
- Production: 1-3 business days (made fresh when you order)
- Shipping: 2-5 business days based on location
- Express option: Available for faster delivery (cost calculated at checkout)
Free Shipping Regions
Free shipping applies to orders delivered to:
- European Union
- United Kingdom
- United States
- Canada
Other destinations will incur shipping charges calculated at checkout.
Lost Orders During Transit
Standard Shipping
- Wait period: 30 days with no tracking updates
- Resolution: Free replacement or full refund
- No cost to customer
Express Shipping
- Wait period: 20 days with no tracking updates
- Resolution: Free replacement or full refund
- No cost to customer
Contact our support team if your order shows no updates within these timeframes.
Tracking Your Order
- Tracking details sent via email when order ships
- Track anytime on our Order Tracking page
- Premium carriers: FedEx and UPS with full insurance
One-Year Craftsmanship Guarantee
We stand by the quality of our prints. If an artwork fades, discolors, or deteriorates under normal indoor conditions within one year from delivery, we’ll provide a free replacement.
What’s Covered
- Fading or discoloration under normal conditions
- Manufacturing defects that develop over time
- Deterioration of materials under proper care
What’s Not Covered
- Accidental damage or misuse
- Improper framing or display
- Exposure to direct sunlight, excessive moisture, or extreme temperatures
- Environmental factors outside standard indoor conditions
- Normal wear and tear
How to Claim
Contact [email protected] with:
- Your order number
- Photos of the issue
- Proof of purchase
- Description of the problem
We’ll verify and provide a replacement at no cost.
7-Day Reporting Window
If your artwork arrives damaged, wrong size, or wrong artwork, contact us within 7 days of delivery.
What We Cover
- Items damaged during transit
- Manufacturing defects
- Wrong artwork sent
- Wrong size sent
- Production errors
How to Report Issues
Email [email protected] with:
- Your order number
- Photos of packaging, shipping label, and item
- Description of the problem
Our Response
- Free replacement OR full refund (your choice)
- We cover all costs – no fees to you
- Fast resolution – replacement ships immediately
What We Provide
- Free return shipping label (if needed)
- Priority processing of replacement order
- Full refund including original shipping costs
How We Protect Your Information
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with VerVeLush.
What Information We Collect
When you place an order:
- Name and shipping address
- Email address and phone number
- Payment information (processed securely by our payment partners)
- Order details and preferences
When you browse our website:
- Device and browser information
- Pages you visit and time spent
- IP address and location (for shipping estimates)
How We Use Your Information
To fulfill your orders:
- Process payments and ship your artwork
- Send order confirmations and tracking updates
- Provide customer support
To improve your experience:
- Remember your preferences
- Show you relevant products
- Send occasional updates about new collections (you can unsubscribe anytime)
Who We Share Information With
Trusted partners only:
- Shipping companies (UPS, FedEx) to deliver your orders
- Payment processors (PayPal, Stripe) to handle transactions securely
- Email service to send order updates
We never:
- Sell your personal information
- Share your data for marketing by other companies
- Give access to anyone not essential for your order
Your Privacy Rights
You have the right to:
- Access the information we have about you
- Correct any incorrect information
- Delete your account and data
- Opt out of marketing emails
- Know how your data is being used
Data Security
How we protect your information:
- Secure encryption for all sensitive data
- Regular security updates and monitoring
- Limited access to authorized staff only
- Secure payment processing (we never store credit card details)
Cookies & Website Analytics
We use cookies to:
- Remember items in your cart
- Keep you logged in
- Understand which products are popular
- Improve website performance
You can disable cookies in your browser, but some website features may not work properly.
International Customers
Since we ship worldwide, your information may be processed in different countries. We ensure the same privacy protections apply regardless of location.
Updates to This Policy
We may update this privacy policy occasionally. Any changes will be posted on this page with the updated date.
Contact Us About Privacy
Questions about your privacy or want to exercise your rights?
Email: [email protected]
Subject: Privacy Request
Response Time: Within 48 hours
We’re committed to being transparent about how we handle your information. Your trust is important to us.
Last Updated: January 15, 2025
