Policies

Everything you need to know about ordering, returns, shipping, and guarantees.

90-Day Return Policy

We offer a 90-day return policy from delivery date for any reason, including personal preference, size regret, or style changes.

How Returns Work

Return shipping: We provide prepaid return label
Restocking fee: 10% of product price per item
Return shipping cost: Deducted from your refund
Condition: Item must be in original condition
Packaging: Secure packaging required (original preferred)

Easy Return Process

Contact [email protected] within 90 days
Provide order number and reason for return
Receive return authorization number and prepaid shipping label
Package securely and attach the provided label
Drop off at designated shipping location
Refund processed within 5-7 days after we receive the item

Refund Calculation

Your refund = Product price – 10% restocking fee – return shipping cost

Exact shipping costs depend on your location and package size.

Items We Cannot Accept for Returns

Items damaged by customer misuse
Items exposed to direct sunlight, moisture, extreme temperatures
Items with custom modifications
Items returned after 90 days (except for our 1-year quality guarantee)

90-Day Exchange Window

You must contact us within 90 days of delivery at [email protected] with your order number and exchange request.

Exchange Options

Different artwork (same or different size)
Different size of same artwork

Easy Exchange Process

Contact [email protected] within 90 days
Specify what you want to exchange to
Receive exchange authorization and prepaid return label
Package original item securely and attach provided label
Drop off at designated shipping location
New item ships immediately after we receive your return

Exchange Costs

Processing fee: 10% of original product price
Return shipping: We provide label, cost deducted from any refund due
New item shipping: Cost calculated and charged separately
Price difference: If new item costs more, you pay the difference

Delivery Times

Production: 1-3 business days (made fresh when you order)
Shipping: 2-5 business days based on location
Express option: Available for faster delivery (cost calculated at checkout)

Free Shipping Regions

Free shipping applies to orders delivered to:

European Union
United Kingdom
United States
Canada

Other destinations will incur shipping charges calculated at checkout.

Lost Orders During Transit

Standard Shipping

Wait period: 30 days with no tracking updates
Resolution: Free replacement or full refund
No cost to customer

Express Shipping

Wait period: 20 days with no tracking updates
Resolution: Free replacement or full refund
No cost to customer

Contact our support team if your order shows no updates within these timeframes.

Tracking Your Order

Tracking details sent via email when order ships
Track anytime on our Order Tracking page
Premium carriers: FedEx and UPS with full insurance

One-Year Craftsmanship Guarantee

We stand by the quality of our prints. If an artwork fades, discolors, or deteriorates under normal indoor conditions within one year from delivery, we’ll provide a free replacement.

What’s Covered

Fading or discoloration under normal conditions
Manufacturing defects that develop over time
Deterioration of materials under proper care

What’s Not Covered

Accidental damage or misuse
Improper framing or display
Exposure to direct sunlight, excessive moisture, or extreme temperatures
Environmental factors outside standard indoor conditions
Normal wear and tear

How to Claim

Contact [email protected] with:

Your order number
Photos of the issue
Proof of purchase
Description of the problem

We’ll verify and provide a replacement at no cost.

7-Day Reporting Window

If your artwork arrives damaged, wrong size, or wrong artwork, contact us within 7 days of delivery.

What We Cover

Items damaged during transit
Manufacturing defects
Wrong artwork sent
Wrong size sent
Production errors

How to Report Issues

Email [email protected] with:

Your order number
Photos of packaging, shipping label, and item
Description of the problem

Our Response

Free replacement OR full refund (your choice)
We cover all costs – no fees to you
Fast resolution – replacement ships immediately

What We Provide

Free return shipping label (if needed)
Priority processing of replacement order
Full refund including original shipping costs

1. INTRODUCTION

Welcome to VerVeLush. Your privacy is critically important to us. This Privacy Policy explains how BLOKGOLD LLC (“Company,” “we,” “us,” or “our“) collects, uses, discloses, and protects your personal information when you visit our website or purchase our products. This policy is incorporated by reference into our Terms and Conditions.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, you must not use our website.

2. WHO WE ARE

The data controller responsible for your information is:
BLOKGOLD LLC
30 N Gould St #60560
Sheridan, WY 82801
USA
Email: [email protected]

3. INFORMATION WE COLLECT

We collect information to provide and improve our services to you.

3.1 Information You Provide Directly
When you interact with our site, you may provide us with:

Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, shipping address, email address, and phone number.
Transaction Data: Details about orders you place with us and your payment method. Please note: We use third-party payment processors (e.g., Stripe, PayPal, Shopify Payments). We do not directly collect, store, or have access to your full credit or debit card information.
Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3.2 Information We Collect Automatically
As you navigate through and interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This may include:

Usage Data: Details of how you use our website, including traffic data, logs, and other communication data.
Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Device Data: Information about the device you use to access our website.

3.3 Information from Third Parties
We may receive information about you from third parties, such as our payment processors (to confirm payment status), shipping carriers, and analytics providers (like Google Analytics).

4. HOW WE USE YOUR INFORMATION

We use your information for the following lawful business purposes:

Purpose	Legal Basis / Business Reason
To fulfill your orders	To perform our contract with you.
To process and deliver your order, including sending order confirmations, invoices, updates, and tracking information.
To manage your account	To perform our contract with you.
To provide customer support	For our legitimate interest in providing a good customer service experience.
To improve our website and products	For our legitimate interest in improving our business and understanding our customers.
To send you marketing communications	With your consent, where required by law, or for our legitimate interest in promoting our business. You can opt-out at any time.
To protect our legal rights	To comply with legal obligations or to protect our business, rights, and safety, or that of others.
To process your payments	To perform our contract with you.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your hard drive or in device memory.

Essential Cookies: These are necessary for the website to function and cannot be switched off.
Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functional Cookies: These enable the website to provide enhanced functionality and personalization.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We currently do not respond to “Do Not Track” (DNT) signals from web browsers.

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may share your information with the following categories of third parties:

Shipping Partners: Such as USPS, FedEx, and UPS to deliver your orders.
Payment Processors: Such as Stripe, PayPal, and other gateways to process your payments securely.
IT and Analytics Providers: Such as our e-commerce platform host, email marketing platform, and Google Analytics to help us improve our website and services.
Legal and Regulatory Authorities: If required to do so by law, regulation, or legal process (such as a court order or subpoena), or in response to a request by law enforcement officials.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

All information you provide to us is stored on secure servers behind firewalls.
Any payment transactions will be encrypted using 256-bit SSL encryption.
We restrict access to personal information to those employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.

8. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information.

Access and Portability: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., to complete a transaction, detect fraud, or comply with a legal obligation).
Opt-out of Marketing: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [email protected] with the subject line “Privacy Request.” We will respond to all legitimate requests within 45 days.

10. INTERNATIONAL DATA TRANSFERS

We are based in the United States. The information we collect from you will be processed in the United States, which may have data protection laws that are different from the laws of your country. By using our website or providing us with your information, you consent to the transfer of your information to the United States for the purposes described in this policy.

11. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

12. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the most recent revision will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. CONTACT US

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at:

Email: [email protected] (Subject: Privacy Request)
Mail: BLOKGOLD LLC
30 N Gould St #60560
Sheridan, WY 82801
USA

LAST UPDATED: January 15, 2025