FAQs
🛒 Order Fulfillment & Shipping
How quickly will my order ship?
Most orders ship within 1-3 business days! We create each artwork fresh when you order to ensure perfect quality. You’ll receive tracking details via email as soon as your order ships.
How long does delivery take?
Delivery takes 2-5 business days based on your location. We ship with premium carriers including FedEx and UPS, providing the best tracking and insurance available worldwide.
Need it faster? Our express shipping option gets your artwork to you even quicker—cost calculated at checkout.
Where can I track my order?
You can track your order anytime on our Order Tracking page, or use the tracking link in your shipping confirmation email.
Do you ship internationally?
Yes. We ship worldwide. Free shipping is available to the European Union, United Kingdom, United States, and Canada. Shipping fees to other countries are calculated at checkout.
Where are your products made?
Our products are made in two facilities – one in Latvia, Europe and one in Texas, USA. We ship orders from either facility based on your location and other factors to ensure optimal delivery times and quality control.
📦 Order Issues
What should I do if my artwork arrives damaged?
Contact us within 7 days of delivery at [email protected]. Include photos of the packaging, shipping label, and item. Once verified, we’ll send a replacement at no cost.
What if I receive the wrong artwork or size?
What if my order is lost during transit?
- Standard Shipping: No update after 30 days → we’ll replace it.
- Exprss Shipping: No update after 20 days → we’ll replace it.
Contact our support team for assistance.
🔄 Returns & Guarantees
Can I return or exchange my artwork?
Yes! We now offer a 90-day return policy for any reason. Don’t love it? We’ll provide a prepaid return label—just pay return shipping and a 10% restocking fee.
For exchanges, contact us within 7 days of delivery. We’ll send a prepaid return label and ship your new piece right away.
Do you offer a guarantee?
Yes. Every artwork is covered by our 1-Year Craftsmanship Guarantee. If your piece fades, discolors, or deteriorates under normal indoor conditions within one year, we’ll replace it free of charge.
Excludes accidental damage, direct sunlight, moisture, or improper framing.
🖼️ About Our Art
Who are the artists behind your artworks?
We collaborate with independent artists from around the world.
What materials and technology do you use for your canvases?
We use premium materials and advanced printing technology to ensure rich colors, durability, and a gallery-quality finish.
✅ Premium Cotton Canvas – 300 g/m² artist-grade cotton canvas with Giclée printing for exceptional detail, deep colors, and a luxurious texture.
✅ Fade-Resistant Vibrancy – Printed with Epson UltraChrome GS3 eco-solvent inks, ensuring colors stay rich for over 100 years indoors.
✅ Gallery-Wrapped & Ready to Hang – Hand-stretched over 4 cm (1.5″) kiln-dried Swedish pine wood bars, making it warp-resistant, durable, and display-ready—no outer frame needed.
Do you offer framed options?
Yes! Our handcrafted wooden frames are available in four timeless finishes to suit any space.
✅ Premium Wooden Frames – Crafted from sustainably sourced Swedish pine, available in black, white, brown, and gold.
✅ Built to Last – PVC-free, B1 fire-resistant, and designed to preserve your artwork for decades.
✅ Tailored to Your Aesthetic – Choose from sleek black, modern white, warm natural wood, or luxurious gold to complement your space.
Do you offer custom sizes or frames?
Currently, we offer standardized sizes as listed on our product pages. If you have special requirements, please contact our customer service team to discuss possibilities.
How should I care for my artwork?
For optimal longevity:
- Avoid hanging in direct sunlight
- Maintain normal indoor humidity levels (40-60%)
- Dust gently with a soft cloth
- Avoid touching the canvas surface
- For framed pieces, use glass cleaner on the acrylic front only (never on the canvas)
💳 Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, American Express, CUP, JCB, Diners Club, and Discover. We also offer flexible installment payments through partners like Klarna, Shop Pay, and other buy-now-pay-later options (availability varies by location)
Are taxes included in your prices?
Yes, all displayed prices include VAT for customers in the European Union, as required by law.
Is my payment secure?
Yes! We use SSL encryption and PCI DSS compliance to ensure your payment details are safe. Payments are securely processed through Stripe, and we never store your card details.
📞 Customer Support
How can I contact you?
You can reach us through our Contact Us page or by email at [email protected].
